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FREQUENTLY ASKED QUESTIONS

If we find a home we like on the Churchill Property Services website and wish to reserve it for our vacation, what do we do next?

There is a ‘Contact Us’ form at the bottom of each vacation property details page. Simply complete with your name, email and dates you are seeking. We will then check availability and rate for your dates and quote.

Do you charge extra for additional people, electricity, pool heat, water utility or internet access?

No. Our prices are all inclusive for the property; there are no hidden extras.

How much deposit is required to hold a home for my dates?

25% Deposit is due to book any home.

When is the final balance due to complete the booking?

6 Weeks prior to arrival. Once we receive your final payment we will send you the full directions to the home and security access codes.

How can I make payment?

We accept personal checks and money orders. Please note these must be in US Dollars as this is the only currency we work in. We can also accept credit card and Pay Pal payments. Payments made via credit card or Pay Pal are subject to an admin booking fee.

How do I get a receipt of my payments made?

We will email you an invoice and statement of account when we receive your payments so you have a record.

How do we receive the keys to access the house?

Once we receive your final payment we will send you the final directions to the home plus the security access codes to retrieve the key to the house from a secure lock box location.

What time can I check in?

Check in is after 4pm.

Do you allow smoking in the home?

No. All our homes are smoke free. We do allow smoking on the lanai/pool area only.

Do you allow pets in the homes?

The vast majority of our homes are not pet friendly. We have a couple of homes that may take one dog only but there are breed and size limits. We do not allow pets in any of the gated community home locations as the home owner rules prohibit guests from bringing a pet. If you wish to bring a dog on your vacation, please ask at the time of booking what the policy is for the specific home of interest.

Do the vacation homes come with linens and towels?

Yes. All bed linens, bathroom towels and beach towels are provided for each home.

Do the vacation homes have a washer and dryer?

Yes. All homes come with a utility room that includes a washer and dryer.

Are the homes equipped with wireless Internet?

All our villa pool homes have wi fi access. 99% of our condos also have wi fi access but there are one or 2 units that do not. If you wish to ensure the home you are booking has internet, check the internet access details listed for the home on the property details page.

Is there a telephone and can I call long distance?

All our villa pool homes have a telephone available for guests‘ use. Outgoing calls are limited to local only and 1-800 numbers. If you wish to call long distance or overseas we suggest purchasing a calling card from a local supermarket or pharmacy. 99% of our condos and town homes also have a telephone but there are one or 2 units that do not. If you require a telephone when booking, please check with us first regarding the unit and we will advise if there is service in the home of interest.

Is there cable TV?

Yes. All homes have cable TV. Most homes have the basic cable package although one or 2 have upgraded channel packages.

Is there a BBQ?

99% of our villa pool homes have a gas BBQ for guests’ use. If the home is equipped with a gas BBQ it is clearly indicated on the property details page. None of our condos or town homes have a BBQ at the property as they are usually prohibited under condo health and safety rules.

What if the BBQ runs out of gas?

No problem. We have a local supplier who will deliver gas the same day to the home if contacted before 12 midday. This service is free to our guests and the gas is complimentary.

How often is my vacation home’s private pool serviced?

The pool is serviced once a week by our Pool Technician.

When is the garden maintained during my stay?

Depends on the season. Typically in Winter the garden is maintained every 10-14 days. In Summer when the garden is at its’ peak growing period, the garden is maintained weekly.

Will the swimming pool be heated?

The private pools at our villa homes are electrically heated during the Winter months. During the Summer months the pools are naturally heated by the sunshine to the high 80’s so no additional heat is required.

Can we use the home’s garage to park our vehicle?

In most cases yes. Occasionally some of our home owners store their own private vehicles in the garage. However there is always lots of additional parking available on the driveway for guests so parking is not a problem. If you think you will need to park your vehicle in the garage, please check with us first and we will confirm availability of the garage space.

Is there a dishwasher in the Kitchen?

Yes. All our homes come with fully equipped kitchens which include microwave, dishwasher, stove and refrigerator/freezer with ice maker.

When I check out what should I do with the food in the refrigerator/freezer?

No need to remove everything and place in the trash. The cleaning crew will take care of this for you as part of the cleaning service.

What do we do with the trash and recycling?

Each home contains clear instructions on when trash is collected by the city and when/where to place it outside.

I have arrived at the home and there is trash in the garage. What do I do?

Unfortunately we only receive one collection per week for each property. If a guest departs after the week’s collection and you arrive prior to the next collection, there will be trash in the garage from the previous guest. It will be collected during the next scheduled collection.

Are there fishing poles at the home?

Some of our homes are equipped with fishing poles. Please check with us regarding the home of interest to you and we will confirm availability.

Are there bicycles available at the home?

Some of our homes have bicycles available for guests’ use. If bicycles are available it is indicated on the home’s details page.

I need a crib and highchair during my stay. Do you have these items available?

No we do not provide baby equipment but we do work with a local company that offers multiple baby items for hire during your stay. If you require baby equipment, let us know at the time of booking and we will provide the baby rental company contact details for you to make direct arrangements with them for required equipment.

What if something doesn’t work during my stay?

That is what we are here for! Call Churchill on the posted telephone number in the home and report the problem. We will then take care of it.

Can we arrange to have something special at the home when we arrive?

We will do our best! Talk to us at the time of booking the home and we will advise accordingly.

Can we have a grocery shop waiting at the home when we arrive?

Absolutely. There is an additional charge for this service. Talk to us at the time of booking the home to let us know what you need and for a quote.

If you have a question that we have missed, please don’t hesitate to ask.